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Your Feedback is Important

Your Feedback is Important

January 13, 2021

Your Feedback is Important

We value every Cedar Rapids resident, and want you to have the best possible experience when interacting with City departments. City employees receive regular customer service training and reminders of standards to ensure you are receiving consistent and quality service no matter what your need.

In order gather feedback from our residents to track and improve service, the City has recently launched an updated online customer service survey. We encourage you to complete the survey and let us know about your experience. 


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