Home > My CR

My CR

The logo for the My CR platform shows chat bubbles with a resident asking a question and receiving a response from the City of Cedar Rapids

My CR

Submit a Comment, Concern, or Question

The City of Cedar Rapids provides My CR, an application for residents and visitors to report non-emergency issues to the City, such as potholes, street lights, and overgrown grass.

SIGN-UP FOR AN ACCOUNT HERE 
Registered accounts allow citizens to receive status updates, monitor submissions through the account dashboard, send notes to the division responsible for the concern, and save contact details for faster future submissions. 

IMPORTANT: If you submit a request without creating an account, please remember to include your CONTACT INFORMATION so we can respond to your inquiries. If you do not leave your contact information, we will not be able to provide you with information or ask clarifying questions. It is recommended that My CR users create an account and sign-in when submitting a request.

Note: For optimal operation, please use Chrome or Firefox when using My CR. If you experience issues with the map feature when submitting a request, please try to clear your browser history, cookies, and cache.

Submit a request

View Map of Requests

Using the map feature when logging a request

To utilize the auto-locate feature, click on the address box in the top right side of the map and select “Use current location”, then select the closest parcel to the issue you are reporting.

Capture1

Using My CR

If you would like to receive a response from the city regarding your submission, please submit under a registered account. The city cannot follow up on anonymous submissions.

Need additional instructions? Read our how-to guide to learn more about submitting concerns through My CR.


 

Requests for Immediate Needs

Some issues may require immediate attention. Rather than reporting these issues through My CR, we urge you to report your concern to the appropriate department/division promptly.

ATTENTION: Call 9-1-1 if you are experiencing an emergency and need immediate Police or Fire response.

Concern Department Phone Number 
Crime in progress Police Dispatch                                             9-1-1
Illegal burning 


Police non-emergency                                                                                                      319-286-5491                                                                     
Illegal dumping into the storm drain 

Sewer Maintenance
 
319-286-5815

Sewer backup

Sewer Maintenance                                319-286-5815

Stop sign down or missing


Police non-emergency                                                     319-286-5491


Traffic signal that is dark/not lit up

Police non-emergency
 

319-286-5491

 

Water main break or other water related emergency including water outages, broken meter or pipe, etc.

Water Division 


319-286-5900


Water running/bubbling/pooling

Water Division 

319-286-5900

Water-related items:

  • Stop, start, or reconnect service
  • Make payment arrangement
  • Water outage
  • Toilet leaking
Please note that we will not be able to handle any service request (stop, start, or reconnect) or make payment or payment arrangements through the My CR system. For these services, please call the Water Division as noted above.
Water Division  319-286-5900

 


Citizen Requests Map

Keep tabs on requests in your area and across the City of Cedar Rapids. The map updates daily at 4 p.m.


Services Not Provided by the City

Sometimes it is hard to know whether the City provides a specific service. Below are some services the City does NOT provide, along with information on who to contact instead.

 Service Agency Contact Information
Birth or death certificates Linn County Recorder - Vital Records  

319-892-5445

recorder@linncounty.org
Drivers' licenses  Iowa DOT (Cedar Rapids location)  319-377-6461
Flags in my yard Iowa One Call 

800-292-8989

www.iowaonecall.com

Marriage license  Linn County Recorder - Vital Records 

319-892-5445

recorder@linncounty.org
Motor vehicle registration  Linn County Treasurer - Motor Vehicle 

319-892-5500

treasurer@linncounty.org
Orangeburg  Contact a certified plumber if you would lilke to identify if you have orangeburg pipe.
Private sewer line repair/location  Contact a certified plumber if your private sewer line needs repair or if you would like to locate a private sewer line

Extended remediation

Some submitted concerns may require an extended remediation period. Learn more about these concern types below.

Concern Category

Alley Maintenance Concern

The City provides a specific level of service for alleyways due to their low traffic volumes with service primarily to adjacent property owners and for solid waste pick-up. It is our goal to provide an alleyway surface that supports safe, low speed access. Routine maintenance on alleyways occurs typically twice a year; in the spring and late fall.


Streets Maintenance
319-286-5826
street@cedar-rapids.org

Damaged street/pothole

Street Maintenance crews conduct pothole patching throughout all quadrants of the city. Nuisance potholes will be addressed as crews conduct their normal routes.


Streets Maintenance
319-286-5826
street@cedar-rapids.org

Housing exterior/interior concerns

Timelines to resolve requests may vary due to various processes the City must follow to allow the property owner time to remediate the issue. When the Building Services Department receives a submitted housing concern, they will schedule an inspection. If the issue has not been remediated upon inspection, they will begin an interactive process with the property owner to remediate the issue. In some instances where compliance cannot be achieved, the concern will be escalated to a court case that can extend the timeline, sometimes for a considerable amount of time, for the issue to be remediated.


Building Services
319-286-5197
BSD-Enforcement@cedar-rapids.org

Leaf collection

During the weeks leaves are collected in your quadrant, all leaves must be raked to the collection area by either 7 a.m. Mondays or 7 a.m. Wednesdays. If leaves are put out late, we cannot guarantee collection. Please visit the City of Cedar Rapids website to view the Loose Leaf Collection schedule.

Additional leaf collection options include YARDY carts and leaf bags. Customers can use their YARDY carts for the collection of leaves and other organic materials. YARDY carts are collected on a weekly basis throughout the year. During fall and spring leaf vacuum collection periods, paper leaf bags can be used for any leaves that do not fit in your YARDY cart. Leaf bags will ONLY be picked up if they are placed at the curb with a filled YARDY cart. Each leaf bag must weigh less than 40 pounds.


Solid Waste & Recycling
319-286-5897
Solid-Waste-Recycling@cedar-rapids.org

Overgrown vegetation - grass, weeds, bushes

Timelines to resolve requests may vary due to various processes the City must follow to allow the property owner time to remediate the issue. The property owner will sent courtesy letter allowing 7 days to remediate. If the issue is not remediated at the end of this time period, a City contractor will schedule a time to remediate.


Solid Waste & Recycling
319-286-5897
Solid-Waste-Recycling@cedar-rapids.org

Snow/ice on sidewalk

Timelines to resolve requests may vary due to various processes the City must follow to allow the property owner time to remediate the issue. Property owners are allowed 48 hours to clear snow/ice from their sidewalks. If the issue is not remediated at the end of this time period, City staff will remediate and bill the property owner.


Solid Waste & Recycling
319-286-5897
Solid-Waste-Recycling@cedar-rapids.org

Snow/ice on street

After a snowfall, it may take up to 12 hours for crews to reach every street in the city. The following is how the City prioritizes snow removal efforts:

  1. Main arterial streets: Highest traffic volumes and posted Emergency Snow Routes.
  2. Collector streets: Connect major sections of the city.
  3. Residential streets: Neighborhoods and side streets

Please note: During heavy or slow-moving storms, crews may need to make multiple passes on the same route before they can move on to the next area of prioritization.


Streets Maintenance
319-286-5826
street@cedar-rapids.org

Trash on private property

Timelines to resolve requests may vary due to various processes the City must follow to allow the property owner time to remediate the issue. An inspection date is set by City staff (typically the day after regular collection). If the issue is not remediated by the time it is inspected, the property owner is sent a courtesy notice allowing 7 days to remediate. If the issue is not remediated at the end of this time period, a Notice to Appear at Hearing letter is sent to the property owner. Hearing dates are set based on availability of the “Hearing Officer.” The purpose of the hearing is to authorize the clean up on private property. This entire process may take 45-60 days (additional time may be added depending on the size of the clean-up).


Solid Waste & Recycling
319-286-5897
Solid-Waste-Recycling@cedar-rapids.org

Trash on public right of way

Timelines to resolve requests may vary due to various processes the City must follow to allow the property owner time to remediate the issue. An inspection date is set by City staff (typically the day after regular collection). If the issue is not remediated by the time it is inspected, the property owner is sent a courtesy notice allowing 7 days to remediate. If the issue is not remediated at the end of this time period, City staff will schedule to remediate. This entire process may take up to 14 days.


Solid Waste & Recycling
319-286-5897
Solid-Waste-Recycling@cedar-rapids.org

Tree-related concerns

Requests should be for public right-of-way trees only. These trees are located between the sidewalk and street on most properties. Additional trees on private property are not the responsibility of the City of Cedar Rapids. To learn more, visit the Forestry page.

Timelines to resolve requests vary based on the urgency and priority of the issue. The City is recovering from the August 10 derecho and is prioritizing hazardous tree trimming and removal over routine, non-urgent tree work at this time.


Forestry
319-286-5747
forestry@cedar-rapids.org

Vehicle/boats/RV/trailer in yard

Timelines to resolve requests may vary due to various processes the City must follow to allow the property owner time to remediate the issue. When the Building Services Department receives a submitted concern regarding a vehicle/boat/RV/trailer in a yard, they will schedule an inspection. If the issue has not been remediated upon inspection, they will begin an interactive process with the property owner to remediate the issue. In some instances where compliance cannot be achieved, the concern will be escalated to a court case that can extend the timeline, sometimes for a considerable amount of time, for the issue to be remediated.


Building Services
319-286-5831
BSD-Enforcement@cedar-rapids.org

Vehicle on street for extended length of time

Timelines to resolve requests may vary due to various processes the City must follow to allow the property owner time to remediate the issue. Once the street storage issue has been reported, a Police Officer will document the location of the vehicle. Vehicles are allowed to remain parked without moving for 48 hours to be considered in violation of city code (Chapter 61.102). The Police Officer will re-check the vehicle to determine if it has been moved 48 hours after documenting the vehicle. If the vehicle has not moved, the Police Officer will issue a citation or tow the vehicle.


Police non-emergency
319-286-5491
PoliceQuestions311@cedar-rapids.org

Water

ATTENTION: If you are reporting a water outage please call the Customer Service line immediately (319) 286-5900.

If you need to start a service, stop a service, reconnect, or want to make payment arrangements please call the Customer Service line directly at (319) 286-5900 to make these arrangements.


Water Division
319-286-5900

© 2021  Cedar Rapids, Iowa, 101 First Street SE

Powered By Revize Login