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Contact Information
Customer Service
Water Administration Building
1111 Shaver Rd. NE
Cedar Rapids, IA 52402
Phone: 319-286-5900
24-hour Emergency Number:

Clean. Safe. Great tasting.

The Cedar Rapids Water Division continuously works to provide the best quality drinking water and service to our customers.

Your Municipal Utility Bill

PAY MY BILL Set Up Automatic Payment 

Please note: online payments are posted to your account in 1–2 business days.
If you need to make a time-sensitive payment, see payment options.

See also:

New Customer?

Please call Customer Service at 319-286-5900 to set up a Cedar Rapids Utility Billing Account. Our representatives are available Monday through Friday from 7:30 a.m.–4:30 p.m and can discuss any possible requirements needed to start service.

Exclamation point in circle - notice iconNOTICE


The City of Cedar Rapids has partnered with Municipal Collections of America (MCOA) to collect payment on past-due billings. Account holders with uncollected debt may have received a notice letter from MCOA providing payment options. If you have any questions, please work with MCOA by calling 1-877-751-7115 on Monday–Friday, 9 AM–5:30 PM.

Be In-the-Know on H2O!

Backflow Prevention
Preventing backflow is an important part of protecting water quality.

Our Treatment Process
Water is thoroughly treated before it reaches your home.

Water Engineering
Engineers work with contractors to install and update our water infrastructure.

Water Quality
We work around the clock to bring you the Best Tasting Water in Iowa every day.

Outages/Main Breaks
What should you do if you see water bubbling in the street?

In the Home
What to do if you have low water pressure and how to check for leaks. 

Answers to your questions about your drinking water and other city services.

© 2021  Cedar Rapids, Iowa, 101 First Street SE

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