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Contact Information
Customer Service
Water Administration Building
1111 Shaver Rd. NE
Cedar Rapids, IA 52402
Phone: 319-286-5900
24-hour Emergency Number:
319-286-5910
watermail@cedar-rapids.org

 

Clean. Safe. Reliable. 24/7.

The Cedar Rapids Water division works around the clock to provide the best quality drinking water and service to our customers.

Your Municipal Utility Bill

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Please note: online payments are now powered by Paymentus. Payments are posted to your account in 1–2 business days. If you need to make a time-sensitive payment, see payment options.

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New Customer?

Please call Customer Service at 319-286-5900 to set up a Cedar Rapids Utility Billing Account. Our representatives are available Monday through Friday from 7:30 a.m.–4:30 p.m and can discuss any possible requirements needed to start service.


Exclamation point in circle - notice iconNOTICE

FERGUSON WATERWORKS


The City of Cedar Rapids has partnered with Ferguson Waterworks to schedule replacements and upgrade water meters in residential customers' homes. This work will focus on replacing aging water meters and updating meter-reading equipment. Meter replacement crews will also capture details needed for our service-line inventory, which will be used to identify lead service lines that will need to be replaced over the next several decades. Ferguson Waterworks will be contacting customers to set up appointments to enter homes and make the replacements. Contractors will follow CDC guidelines to keep customers and staff safe during the COVID-19 pandemic.

If you received a letter from Ferguson Waterworks, please schedule an appointment at your earliest convenience. You may call 1-844-529-5915 or visit www.fergusonscheduling.com.


Exclamation point in circle - notice iconNOTICE

MUNICIPAL COLLECTIONS OF AMERICA


The City of Cedar Rapids has partnered with Municipal Collections of America (MCOA) to collect payment on past-due billings. Account holders with uncollected debt may have received a notice letter from MCOA providing payment options. If you have any questions, please work with MCOA by calling 1-877-751-7115 on Monday–Friday, 9 AM–5:30 PM.


Be In-the-Know on H2O!

Backflow Prevention
Preventing backflow is an important part of protecting water quality.

Our Treatment Process
Water is thoroughly treated before it reaches your home.

Water Engineering
Engineers work with contractors to install and update our water infrastructure.

Water Quality
We work around the clock to bring you the Best Tasting Water in Iowa every day.

Outages/Main Breaks
What should you do if you see water bubbling in the street?

In the Home
What to do if you have low water pressure and how to check for leaks. 

FAQ
Answers to your questions about your drinking water and other city services.

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