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Utilities

Contact Customer Service
319-286-5900

Monday - Friday
7:30 a.m.-4:30 p.m.

Mail Payments to:
Cedar Rapids Municipal Utilities
PO Box 3255
Cedar Rapids, IA 52406-3255

There are several convenient ways to pay your municipal utilities bill.

Click on a link below to learn more:

Pay online with Paymentus
  • Convenient AutoPay scheduling
  • ACH/eCheck with no transaction fee
  • Debit (with Mastercard or Visa logo)
  • Credit Card (Visa, Mastercard, Discover, American Express)
  • PayPal
Pay by Phone with Paymentus
  • ACH/eCheck with no transaction fee
  • Debit (with Mastercard or Visa logo)
  • Credit Card (Visa, Mastercard, Discover, American Express)
Pay in Person
  • Make cash, check, money order, credit, debit, or GreenDot payments at local WalMart Money Services counters.
  • Pay by check at select local business pay stations.
Pay by Dropbox
  • Drop off check or money order payments at drop boxes located at select City buildings
Pay by Mail
  • Make check or money order payments through the mail
Make Electronic Payment
  • Initiate an eCheck through your bank

Pay Online

The City of Cedar Rapids is excited to partner with Paymentus to provide an all-new utility bill payment system for Cedar Rapids residents. Our online Customer Portal combines convenience, a simplistic user interface and enhanced security to make payments easier than ever. Pay online using the payment method you prefer today!

Make a One-time Payment

Access Customer Portal

Register Customer Portal Account

Learn about AutoPay

Payment options include:

  • ACH/eCheck, with no fees!
  • Debit
  • Credit Card (Visa, Mastercard, Discover, American Express)
  • PayPal

Online payments are posted to your account in 1–2 business days. There is a $750.00 limit per transaction, unless you are using AutoPay.

Please note: If your service has been disconnected due to nonpayment, or you have received notification of a returned NSF payment, we will require a cash, money order, or credit card payment only for these transactions. Check and web e-check payments will not be accepted. Please call Water Division Customer Service with any questions: 319-286-5900

Pay by Phone

To pay by phone, call 1-888-821-2215. Please have your utility account number and credit card information available when you call.

Payment options include:

  • eCheck, with no fees!
  • Debit
  • Credit Card (Visa, Mastercard, Discover, American Express)

Call Now


Pay in Person

  • Make cash, check, money order, credit, debit, or GreenDot payments at local WalMart Money Services counters.
  • Pay by check at select local business pay stations (listed below).

Store

Address

Payment Options

Hy-Vee Foods

1843 Johnson Ave. NW

Checks Only

20 Wilson Ave. SW

 

4035 Mt. Vernon Rd. SE

Checks Only

1556 1st Ave. NE

Checks Only

5050 Edgewood Rd. NE

Checks Only

Hy-Vee Drug Store

42S Johnson Ave. NW

Checks Only

Hy-Vee and Hy-Vee Drugstore locations not listed on the chart above are not able to accept Utility Bill Payments.

Community Pay Station payments are posted to your account within 3 business days. Please call customer service to note your account.


Pay by Dropbox

Drop box locations are listed below. Please include your payment stub. Check or money orders only. Payments received by Noon are posted same day. Payments received after Noon are posted next day.

CityHallWalkUpPaymentBox

  • City Hall Walk-up Drop Box
    101 First Street SE

    Walk-up location on the northwest corner of City Hall, near the stairs on the east face of the building (just off the corner of 2nd Avenue SE and 1st Street.) Free temporary parking spots are available along 1st Street SE.

The dropbox at the Water Administration Building is located at the north end of the parking lot.
  • Water Administration Building Drive-up Drop Box
    1111 Shaver Road NE

    Located on the north end of the parking lot/driveway, near the end of the Water Administration Building.

Pay by Mail

Mail check or money order payments to:

Cedar Rapids Municipal Utilities
PO Box 3255
Cedar Rapids, IA 52406-3255


Make Electronic Payment

Initiate an eCheck through your bank's bill payment portal. Most local banks have the Cedar Rapids Utilities routing information on file. You'll simply need to provide your ten-digit utilities account number. You can find your account number printed on your bi-monthly bill. If your bank does not have our routing information on file, use our address: PO Box 3255, Cedar Rapids, IA 52406-3255.

If you need your utilities account number, contact Utilities Customer Service during regular business hours at 319-286-5900 or email watermail@cedar-rapids.org.

© 2022  Cedar Rapids, Iowa, 101 First Street SE

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