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Contact Customer Service

Monday - Friday
7:30 a.m.-4:30 p.m.

Customer Service Location:
1111 Shaver Rd. NE
Cedar Rapids, IA 52402

In Person Payment Location:
101 First Street SE
Cedar Rapids, IA 52401

Mail Payments to:
Cedar Rapids Municipal Utilities
PO Box 3255
Cedar Rapids, IA 52406-3255

Exclamation point in circle - notice iconThere are several options when it comes time to pay your municipal utility bill.

Automatic Payment:

When you sign up for the Automatic Payment Program, your payment is automatically deducted from your checking or savings account on the due date. There is no fee for this service. **Please note** any outstanding bills need to be paid manually. Autopay takes effect on your next billing statement.

Electronic Payment:

Initiated by you through your own bank's bill payment program.


The Cedar Rapids Municipal Utilities accepts Visa, Mastercard, and Discover Credit Card payments. At the same site, you may also initiate an e-check payment where an amount designated by you is deducted from either a savings or checking account. There is a bank convenience fee for these transactions. Online payments are posted to your account in 1–2 business days. There is a $600.00 limit per transaction.

Mail payment to:

Cedar Rapids Municipal Utilities
PO Box 3255
Cedar Rapids, IA 52406-3255

Drop Boxes:
Drop box locations are listed below. Please include your payment stub. Check or money orders only. Payments received by 1:30 p.m. are posted same day. Payments received after 1:30 p.m. are posted next day.


  • City Hall Walk-up Drop Box
    101 First Street SE

    This drop box has been temporarily relocated to the intersection of 2nd Avenue and 1st Street SE due to a construction project.

    Walk-up location on the northeast corner of City Hall near the stairs to the north entrance of the building (near the corner of First Avenue and First Street). Free temporary parking spots are available directly in front of the payment box.

  • Water Administration Building Drive-up Drop BoxWaterAdminDriveUpPayment250x165
    1111 Shaver Road NE

    Located on the north end of the parking lot/driveway, near the end of the Water Administration Building.

Community Pay Stations at Local Businesses:

There are also a number of locations in the community that accept Municipal Utility Bill payments:

Hy Vee Pay Stations Table



Payment Options

Hy-Vee Foods












1843 Johnson Ave. NW

Checks Only

20 Wilson Ave. SW


4035 Mt. Vernon Rd. SE

Checks Only

1556 1st Ave. NE

Checks Only

5050 Edgewood Rd. NE

Checks Only

Hy-Vee Drug Store

42S Johnson Ave. NW

Checks Only

Hy-Vee and Hy-Vee Drugstore locations not listed on the chart above are not able to accept Utility Bill Payments.

Community Pay Station payments are posted to your account within 3 business days. Please call customer service to note your account.


© 2021  Cedar Rapids, Iowa, 101 First Street SE

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