Credit Card Payment
You can use any credit or debit card featuring the Visa, MasterCard, Discover, or American Express logo.
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In cases where you believe there is a duplicate or inaccurate charge to your credit card, please contact Cedar Rapids Municipal Utilities Customer Service at 319-286-5900.
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There are several other convenient payment options that do not have fees.
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If you are subject to service termination, or reconnect, you must call Customer Service at 319-286-5900 and speak to a Customer Service representative. You will need to provide them with the payment confirmation number to indicate proof of payment.
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No. Credit card payments are processed by our third-party vendor, Paymentus.
Paymentus is PCI compliant. Look for "https" in the web address, indicating a secure connection. Always use care when entering personal information on a public computer.
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Always use care when entering personal information on a public computer.
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If you are using the computer kiosk at the Water Administrative Building you will need to write down your information on the paper provided.
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Utility Customer Service Representatives are not able to accept credit card payments over the phone. Please call 1-888-821-2215 to make a credit card payment over the phone.
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New Service
More Information: Utilities Engineering Division
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The Water Division maintains ownership and is responsible for future maintenance of the meter.
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If you do this, you must also install a backflow prevention device on your irrigation line to protect the public water supply.
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Yes, but only under one of the following conditions:
Have an approved and properly tested Reduced Pressure Principal (RPZ) backflow prevention device installed as per code on the domestic water service line immediately downstream of the meter.
OR
Have all well components, piping and well water service lines moved outside of the building so no well water enters the building.
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Utility Bill
It can take one billing cycle for the service to take effect.
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Water Quality
More Information: Water Quality Report
Try pouring a mild bleach solution down the drain and letting the tap run full force for 2-3 minutes. This should flush the system clean.
More Information: Utilities Engineering Division
More Information: Water Quality Report