There are two ways to pay your utility bill electronically: over the phone and online. A fee is charged for each electronic payment. This fee goes directly to the bank; the utilities do not benefit from the assessment of this fee. For more information about other convenient utility bill payment options that do not have a bank fee, check out our automatic payment option.
Your payment will be posted to your account in 1–2 business days.
Using a Credit Card to pay a Reconnection Fee, Start of Service Deposit or to Avoid Disconnection
If you are using a credit card payment to pay a reconnection fee, start of service deposit or to avoid disconnection:
- Follow the instructions below to pay the fee online or by phone.
- Make note of your confirmation number.
- Call Customer Service at 319-286-5900 to report your confirmation number.
Credit Card payments are not posted to your account until the following day. Calling with your confirmation number is the best way to avoid problems.
KUBRA applies a convenience fee for online payments. To pay online click on the button below. You will be directed to a secure website.
To make a one-time payment, you will need to enter your municipal utility account number and billing zip code (where your utility bill is mailed). You will then be directed to the payment screen where you can complete your transaction.
You may set up a KUBRA login and password to expedite future payments if desired. Please save this password information to access your account for future online payments.Make Payment
*PLEASE NOTE: If your service has been disconnected due to nonpayment or you have received notification of a returned NSF payment, we will require a cash, money order, or credit card payment only for these transactions. We will not accept a regular check or a phone or web e-check on these transactions. If you have any questions, please call customer service at 319-286-5900.
Paying by Phone
A convenience fee will be applied to phone payments. To pay with a credit card over the phone call 1-888-821-2215. Please have your utility account number and credit card information available when you call.