City Manager's Office

NCS Citizen Survey Report

In 2016 and 2018 the City of Cedar Rapids asked a sample of residents to participate in The National Citizen Survey™ (The NCS™). The survey is designed to provide information about how the city government is serving residents, to gauge perceptions of the City, and to make comparisons with peer cities. The survey centers on community livability and includes questions about the quality of life in the community, local policies, demographics, rating of local government services and resident use of services. The City plans to conduct ongoing surveys every two years in order to track trends, gauge citizen perceptions, and solicit feedback.

Survey results measure public perceptions and areas of interest for residents. Overall results for 2018 showed positive ratings and marked improvements in a large number of important categories, including employment opportunities, adult education, as a place to live and raise children, and overall quality of City services.

“Cedar Rapids’ results were extremely positive, showing strong ratings compared to other communities throughout the nation,” said Jade Arocha, Survey Associate with the National Research Center. “The City saw many exceptional rating increases, which we don’t typically see over such a short period of time.”

City Council and staff utilize the results of the survey to help with future visioning and goal setting.

View the reports:

2018 Livability Report

Comparison Report

About The National Citizen Survey:
The City of Cedar Rapids contracted with National Research Center, Inc. to participate in The NCS™, an instrument that was developed in partnership with the International City/County Management Association (ICMA) in 2001 to provide cities with a low-cost, high-quality method to conduct market research.

The National Citizen Survey™ (The NCS™) was among the first scientific surveys developed to gather resident opinion on a range of community issues, and has been used in more than 350 jurisdictions across 46 states. The NCS™ is a high-quality cost-effective scientific survey of resident opinion and an important benchmarking tool that allows for comparison among communities. Communities using The NCS™ have reported that the tool helped improve performance, strengthen communications with community stakeholders, and identify clear priorities for use in goal and budget setting.

© 2018  Cedar Rapids, Iowa, 101 First Street SE

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