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Systems Support Technician

The City of Cedar Rapids is currently recruiting for a Systems Support Technician. This position provides entry-level support and maintenance of computer hardware and software to various departments/divisions for the Information Technology Division. The work schedule for this position is 8:00am to 5:00pm, Monday through Friday. The annual salary range for this position is $37,190.40 to $53,622.40. Compensation will be based on experience and certification. Click here to learn about our benefits.

This position requires:

  • Some knowledge of software, hardware and computer operating systems (specifically Microsoft Windows XP Workstation and Microsoft Office Professional)
  • Some knowledge of the functions and operations of the Information Technology Division
  • Ability to train others in the use of computer operations and software applications
  • Ability to install new computers, hardware and software
  • Ability to recognize departmental/division needs and design automated data systems
  • Ability to analyze problems and organize their component parts into logical steps
  • Ability to communicate effectively and maintain working relationships with other City employees, supervisory personnel, business and community groups and the public
  • Ability to carry a pager to respond to after-hours emergency calls
  • Ability to work cooperatively and to maintain effective working relationships to accomplish job responsibilities
  • Ability to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology
  • Ingenuity and inventiveness in the performance of assigned tasks

Job duties for this position include (but are not limited to):

  • Performs hardware repair & maintenance of computer systems
  • Performs preventive maintenance on computer systems and troubleshoots all problem areas associated with software applications and computer operations
  • Monitors system performance and storage capacity
  • Installs and maintains system hardware and software such as workstations, printers, faxes and other control systems
  • Writes simple routines for system procedures, such as system start-up, shut-down, back-up and recovery
  • Develops database inquiries, reports and other software applications as needed for the support of specialized computer applications
  • Maintains all appropriate records on departmental computer operations and maintenance schedules
  • Trains and assists other employees in the use of the various computer applications and troubleshoots operational problems as requested
  • Assists with system generations, peripheral device installation and configuration generations, node or network address definitions
  • Performs all work duties and activities in accordance with City policies, procedures and safety practices
  • Attends work regularly at the designated place and time
  • Supports continuous process improvement initiatives

Required Experience:

Valid Iowa Driver’s License. Certification in CompTia A+ or Security+ desirable. MCP (Windows Professional and/or XP, Office) desirable. May be required to obtain Iowa NCIC certification based on work assignment.

Submit completed application to:
hr@cedar-rapids.org
Or
Iowa Workforce Center
800 7th St SE
Cedar Rapids, Iowa 52401

Applications accepted until 4:00pm on:  March 5, 2010
Pre-employment drug screen required.
Assistance provided to disabled individuals upon request
Equal Opportunity Employer

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