City of Cedar Rapids
Customer Satisfaction Survey

Recently you had contact with a member(s) of a Cedar Rapids City Department. In order to enhance the quality of our service, please take a moment to complete the attached survey to let us know how well we did.


"Cedar Rapids, a vibrant urban hometown - a beacon for people and businesses invested in building a greater community for the next generation."

City of Cedar Rapids Vision Statement
Adopted July 25, 2007

CITY OF CEDAR RAPIDS CUSTOMER SATISFACTION SURVEY


On a scale of 1 to 5, with 1 being Disagree, 3 being Neutral, and 5 being Agree, please rate the following aspects of your contact with a member(s) of the above Cedar Rapids City Department.
Disagree Neutral Agree
Please Select a Department:            
1 2 3 4 5
1. City staff was considerate, respectful and professional.
2. Issue and/or process was communicated effectively.
3. My questions/concerns were answered to my satisfaction.
4. Quality of service was satisfactory.
5. Timeliness of city staff response was appropriate.
6. Overall experience was favorable.

7. Please provide any questions, comments or concerns:
      

If you would like to share more information about your experience, please contact the Office of City Manager by email: citymanager@cedar-rapids.org or phone: (319) 286-5080.

City of Cedar Rapids Your assistance is greatly appreciated