Biennial Citizen Satisfaction Survey

Every two years, the City of Cedar Rapids conducts a survey to measure citizens’ expectations of City services. The City Council and City staff use the survey results to prioritize projects and improve performance.

The biennial citizen survey complements other methods the City uses to collect feedback regarding the delivery of services, including: the Citizen Feedback Network, Customer Satisfaction Cards, individual project focus groups and the public participation processes. 

2009 Citizen Satisfaction Survey

The City’s 2009 Citizen Survey was conducted by Opinion Research Corporation of Seattle, Washington in July and August 2009. The survey highlights key findings regarding the Quality of City services, Performance of Programs and Services, and Quality of Life in Cedar Rapids. 

This scientifically valid, random survey provides measures of citizen satisfaction and other key issues which establishes a baseline measure and benchmarks Cedar Rapids’ performance against national averages. The survey averaged 33 minutes in length. This survey yields a level of error of plus or minus 4 percentage points at a 95 percent confidence level.

The inclusion of cell phones in the surveys insured a more representative sample. Of the more than 600 telephone interviews, 53 surveys were conducted via cell phone, with 33 of those representing cell phone-only households. Residents surveyed via cell phone increased the percentage of respondents in these categories as well:

• Male
• Younger – between the ages of 18 and 34
• Less affluent householders
• Employed full time
• Renters
• Newer residents – lived in Cedar Rapids five or fewer years.

 Click here to view the results of the 2009 Citizen Satisfaction Survey.